Privacy Policy

Last updated: May 2025

1. Who We Are

Company name: A2B Roofing and Scaffolding Ltd
Owner: Andrew Laxton
Email: a2broofingandscaffoldingltd@hotmail.com
Phone: 07856 547938
Trading area: Leicestershire and Derbyshire

We are the data controller for personal information collected through this website and through our business operations.

2. What Personal Data We Collect

We may collect the following types of personal data:

• Contact information — your name, phone number, and email address when you submit a quote request or contact form
• Property information — address or location details you provide to help us quote for roofing work
• Communications — records of any emails, messages, or phone calls between you and A2B Roofing
• Website usage data — pages visited, time spent on site, browser type, and approximate location (via cookies and analytics — see our Cookie Policy)

We do not collect sensitive personal data such as health information, financial account details, or government ID numbers.

3. How We Collect Your Data

• When you complete and submit our online quote request or contact form
• When you contact us directly by phone, email, or WhatsApp
• When you interact with us on Facebook or Instagram
• Automatically through cookies and analytics tools when you browse our website (see Cookie Policy)

4. Why We Use Your Data (Legal Basis)

Purpose	Legal Basis
Responding to quote requests and enquiries	Legitimate interest / performance of a contract
Providing roofing services and issuing invoices	Performance of a contract
Sending follow-up communications about your enquiry	Legitimate interest
Keeping records for tax and accounting purposes	Legal obligation
Website analytics to improve our site	Consent (via cookie acceptance)
Responding to complaints or disputes	Legitimate interest / legal obligation

We will never use your data for purposes incompatible with those listed above, and we will not sell your personal data to third parties.

5. Who We Share Your Data With

We do not sell or rent your personal data. We may share it in limited circumstances:

• Service providers — we use third-party tools including Google (Analytics, Gmail), Meta (Facebook/Instagram messaging), and WhatsApp Business. These providers have their own privacy policies and data processing agreements.
• Legal obligations — we may disclose data where required by law, regulation, or legal process.
• Business transfer — if the business is sold or transferred, customer data may form part of that transfer. You would be notified in advance.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. How Long We Keep Your Data

Type of data	Retention period
Quote enquiries that did not proceed to a job	12 months from last contact
Customer records for completed jobs	6 years (tax and legal purposes)
Email and message correspondence	3 years from last contact
Website analytics data	As per Google Analytics settings (typically 26 months)

After the relevant retention period, data is deleted or anonymised.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your data where there is no legitimate reason to keep it
• Right to restrict processing — you can ask us to pause processing of your data in certain circumstances
• Right to data portability — you can request your data in a structured, machine-readable format
• Right to object — you can object to processing based on legitimate interest
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, contact us at a2broofingandscaffoldingltd@hotmail.com. We will respond within 30 days. We may need to verify your identity before processing your request.

8. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or disclosure. Our website is served over HTTPS. We limit access to your personal data to those who genuinely need it to carry out business operations.

No method of transmission over the internet is completely secure. If you have any concerns about the security of your data, please contact us.

9. Cookies

Our website uses cookies. For full details of what cookies we use and why, please see our Cookie Policy.

10. Links to Other Websites

Our website may contain links to our Facebook and Instagram pages. These are operated by Meta and are subject to Meta's own privacy policy. We are not responsible for the privacy practices of external websites.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page reflects when the policy was last revised. We recommend checking back periodically.

13. Complaints

If you have a concern about how we handle your data, please contact us first at a2broofingandscaffoldingltd@hotmail.com and we will do our best to resolve it.

If you remain unhappy, you have the right to lodge a complaint with the UK's data protection regulator:

14. Contact Us

If you have any questions about this privacy policy or how we handle your data: